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| Illustration by Courtney
Granner |
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block behind home plate at the old Durham Athletic Park, close
enough to smell the hot dogs on game day but too far back to snag
a long foul ball, sits the office of an unusual start-up business.
The converted tobacco warehouse is just north of Durham's downtown
loop road. But, like the trailblazing company it houses, it's far
enough off the beaten path that part of the street leading to the
entrance is gravel.
Inside, the office sports sleek wooden floors, exposed ceiling
beams and ductwork, and huge windows through which sunlight pours.
While some young employees sit at their cubicles quietly typing
away on computers, managers hold meetings in conference rooms that
bear the names of innovative thinkers through the ages: Aristotle,
Sir Isaac Newton, Marshall McLuhan. This isn't the headquarters
of some fledgling biotechnology company working on a breakthrough
drug. Nor is it home to a dot-com company that has survived the
implosion of the Internet boom. It is the office of Duke Corporate
Education Inc., informally known as Duke CE, an operation established
three years ago by the Fuqua School of Business to develop and
teach executive- and managerial-training courses for Fortune 500
companies. It's a self-styled hybrid: "a cross between a business
and a university." The corporate structure is that of a stand-alone,
for-profit company, with Duke University as the majority shareholder.
The venture marks Duke's first major foray into for-profit services,
a nascent but, according to experts, growing field for colleges
nationwide. Already, the medical school is in the final stages
of drawing up plans for a business incubator that would combine
university research projects with outside investment, and nursing-school
officials have discussed the idea of packaging and selling parts
of the school's curriculum to other institutions.
"
More people are looking at scenarios like this," says Michael
B. Goldenstein, director of the education practice at the Washington,
D.C., law firm Dow, Lohnes & Alberston, which has helped structure
several for-profit ventures for universities. "It's a legitimate
way to expand the reach of the university and build on the talent
and research they've created."
That's the foundation that the president of Duke CE, Blair Sheppard,
wanted to exploit when he came up with the idea for the company.
Like many leading business schools, Fuqua had provided executive
training to corporate customers for years, letting professors build
courses around their specialties, from personnel management to
marketing to finance. Fuqua had been so successful at it that corporate
education had become a huge profit center for the school, and national
rankings of such programs consistently placed Duke among the top
providers.
But in the mid-1990s Sheppard, a Fuqua professor, saw that corporate
education was evolving faster than universities could adapt to
handle it: Major companies were seeking more customized training
programs that could be taught worldwide. Duke's academic culture,
as at most universities, is driven by research and focuses on individual
disciplines, while custom corporate programs usually focus on solving
business problems that cut across several disciplines and must
be delivered quickly and in ways that cater to the changing needs
of individual clients.
"
Education is more strategic than before, and it's much more large-scale," Sheppard
says. "Much more ongoing learning and continuous adaptation
is needed today. Companies aren't interested in the old, two-day
training of top executives. They want someone who understands their
marketing needs or organizational needs, for example, and can work
with them to get them where they want to go."
The shift in focus almost necessitated a change in how Duke handled
corporate education. Sheppard saw two options: give the field over
to private educational companies like Pearson and management-consulting
firms like McKinsey & Company, or create an entirely new structure
that could grow and change with the industry. In his mind, the
first choice wasn't an option.
"
We had built a really neat thing with our corporate-education program--it
was a fairly precious jewel to the business school. It would be
an irresponsible act to let that asset wilt and atrophy," he
says. "As long as the program was a modest size, it could
co-exist with the university culture. But if it grew the way we
wanted it to grow, it could put that culture and everything that
we have built around it over the years at risk."
Fuqua faculty members were well aware of the risks posed by the
corporate education program, according to Dean Douglas Breeden.
Professors feared losing a balance between theoretical research
and practical applications if executive training and the money
it brought in became a primary focus for the business school, he
says. So they were willing to go along with the Duke CE experiment.
By moving outside the university's walls, the company was able
to draw on other resources and try out new teaching methods, Sheppard
says. For example, the company built a database of more than 1,200
business-school professors, former executives, and consultants
across the globe who can teach courses to thousands of people on
several continents--providing flexibility that Harvard University,
the Wharton School of Business, and other competitors aren't able
to match.
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